SWS Star Warning Systems Inc.

Are You Ready to Lead the Charge?
Are you the type of person who turns problems into opportunities, and who goes above and beyond to create unforgettable client experiences? If so, SWS Warning Lights Inc. wants you on our front lines. We’re on the hunt for a Client Care & Warranty superstar who’s ready to elevate our client relationships to new heights.
This isn’t just another job—this is a mission. A mission to deliver excellence, to embody our core values of Collaboration, Accountability, and Growth in every interaction. If you’re ready to step up and make a real impact, read on.
Who We Are NOT Looking For:
• Not a Call Centre: We are not looking for someone to just answer calls. We thrive on proactive engagement and personalized solutions.
• Not Afraid to Get Their Hands Dirty – If you’re not willing to step into the warehouse, inspect returned products, and understand how our technology works firsthand, this isn’t the role for you. Real client care starts with real product knowledge.
• Not Just Transactional: Pushing products without understanding the real needs of our clients is not our style. We seek meaningful interactions, not just transactions.
• Lack of Empathy: We are looking for someone to actively listen and empathize with our clients. We seek to understand our clients, no matter the situation.
• Not Cookie Cutter: We need someone adaptable, someone who understands that when it comes to clients, everything is situational. Processes are guidelines that can be applied case by case.

Job Location

7695 Blackburn Pkwy Niagara Falls, Canada L2H 0A6

Responsibilities

Your Mission, Should You Choose to Accept It:
• Be the First Line of Defense: As the face of SWS, you'll be the first point of contact for our valued clients. Your mission? Deliver nothing short of shock-and-awe service with a smile.
• Tailor-Made Solutions: Listen, really listen, to understand our client's needs, then craft solutions that exceed their expectations—every time.
• Warranty Warrior: Receive, process, and evaluate warranty claims with accuracy, speed, and empathy. Getting hands on to inspect returned product and follow up relentlessly until the issue is fully resolved.
• Organized & On Point: Manage client inquiries, orders, and follow-ups with military precision. No detail is too small to escape your attention.
• Flexibility is Your Superpower: You’ll need to think on your feet and adapt quickly to changing situations, always keeping the client’s best interest at heart.
• Master of Communication: Speak clearly, persuasively, and with purpose. Your words should inspire confidence and trust in every client.
• Team Player Extraordinaire: Share your insights, collaborate on solutions, and contribute to a positive, winning environment.
• Own Your Role: Take full accountability for your actions, striving for excellence in every interaction.
• Continuous Learning Superstar: Stay ahead of the curve by keeping up with industry trends and product knowledge, ensuring you’re always equipped to serve.

Qualifications

The Ideal Candidate:
• Positive & Energetic: Your enthusiasm is contagious, and your support for others is unwavering.
• Confident Communicator: You can build trust and rapport with clients as easily as you breathe.
• Technically Curious – You have a knack for troubleshooting and want to understand how things work—and why they sometimes don’t.
• Quick on Your Feet: You adapt to changes with ease, always staying one step ahead.
• Analytical Thinker: You have a knack for assessing needs and pinpointing the best solutions.
• Decision-Maker: You “Do the Thing” by taking initiative and proactively making decisions prioritizing the client always.
• Respectful & Sincere: You treat every client with the integrity and care they deserve.
• Client-First Mindset: You always prioritize client satisfaction and go the extra mile to achieve it.
• Detail-Oriented Dynamo: Your organizational skills are second to none, and you thrive in a fast- paced environment.
Why SWS Warning Lights Inc.?
• Never Stop Growing: We foster a culture of continuous learning, offering endless opportunities for professional development and growth. Engage in growth programs, workshops, and join our book clubs that explore self-help, leadership, and personal development.
• Mission-Driven: We are laser-focused on a Client-First mentality, ensuring our clients receive world-class service, every single time.
• Communication & Teamwork: Join a team where your voice is heard, your insights are valued, and your growth is encouraged.
• Own It: We hold accountability in the highest regard, and we recognize and reward those who take charge and deliver results.

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