Support Worker On Call/Relief-Residential Services


PURPOSE OF POSITION:  Under the general direction of the Manager, the Support Worker On Call/Relief will provide direct support to the individuals with intellectual challenges.  The support worker will encourage that all individuals who receive support from this agency are being guided to meet their needs and goals which will result in enriched experiences in friendship, independence and community inclusion.   The support worker will demonstrate a positive approach during all interactions.  All these supports are offered within the context of an effective personalized support plan, and are consistent with the Association’s goal and policies and all pertinent rules, regulations and legislation.


As per Article 15 of the Collective Agreement.


As per Schedule A of the Collective Agreement

Hiring Organization: 
Community Living-Fort Erie
Fort Erie


Actively provide direct care by assisting, guiding, counseling, and supporting each individual in meeting their physical, intellectual, emotional and social needs through community participation.  Facilitate daily living opportunities for each individual who are rich with community access, opportunity, dignity, stimulation and safety.  Demonstrate a positive approach during all interactions to ensure appropriate role modeling.
Adhere to all standards of regulations as dictated by any relevant legislation, including Occupational Health & Safety, the Services and Supports to Promote Social Inclusion of Persons with Developmental Disabilities Act 2008, Ministry of Community & Social Services and the policies, procedures, and guiding philosophies of the Association.

Promote and ensure the Agency’s Human Rights Statement and Commitment is followed when a person is unhappy with a restriction that is put in place.
Follow routines as established by Manager in maintaining basic housekeeping to ensure clean equipment and environment, as well as keeping all clothing clean, tidy, age and weather appropriate, and in good repair.
Plan and participate in appropriate activities with the people we support both in their home and in the community.  Respond to any emergencies that may arise in a prompt and appropriate manner, informing Manager and or Director and or Executive Director immediately following all emergencies, complete an incident report as required.
Adhere to established medication and safety procedures while administering all prescribed medications and treatments, keeping appropriate written records as required.  Attend medical/dental appointments, informing family of results if appropriate and document any results and/or treatment plans. Carry out and document personal care as required.  Clean and ensure maintenance of all assistive devices.
Report on Person Directed Plans, encouraging the person to develop their skills, talents and abilities to their maximum potential.
In conjunction with the support team, maintain all necessary records, files and charts as per established retention schedule, ensuring confidentially while providing adequate and appropriate communications with all people and services in meeting each person’s needs.
Report to the Manager any changes and needs in the areas of staff scheduling, individuals or household expenditures and repairs to the furniture, house or equipment.  Submit all requisitions for funds as required, retaining and labeling receipts for all monies spent for submission to Manager.
Facilitate and help to remove barriers to participation in the community such as transportation services for individuals by accessing community services or Association and if necessary assist people supported to network with other natural support networks such as friends and families.
Maintain and further develop professional knowledge and skills keeping informed of current issues and trends in the field of intellectual disabilities and treatment of persons with behaviour and/or psychiatric disorders who have developmental disabilities through program and training related research, attendance at relevant professional organizations, and completion of relevant training and/or course as required and approved.
Promote a favorable image of the services available through verbal and written communications, having knowledge of Association programs including their, Vision, Mission and Commitment statements, policies and procedures, and by being sensitive to parents, community groups and concerned individuals; ensuring that any recommendations made are reviewed and/or implemented.

Perform other related duties as required such as employment support and maintenance, development of natural support networks that will support the Person Centered Plan, facilitating directed community based opportunity for people supported to enjoy and develop friendships and build connections and skills.


Advocating for others (Level 3) Adapts a presentation or discussion to appeal to the interest and level of others. Will anticipates the effect of one’s words or actions on others’ perceptions of himself/herself.  Will take a well-thought-out dramatic or unusual action in order to have a specific impact.  Anticipates and prepares for others’ reactions.

Collaboration (Level 3)-Encourages and empowers through crediting others who have performed well to make them feel strong and important.  Demonstrates own commitment to important initiatives by actively contributing to the efforts of a team and by recognizing the contributions of other team members.  Can be quick to provide guidance and support to new team members to help them learn and assists in encouraging their efforts when they become discouraged.

Creative Problem Solving & Decision Making (Level 3)-Breaks down problems into smaller components while identifying discrepancies, trends and interrelationships in data.  Recognizes and acts on cause and effect relationships while dividing the issues into categories.  Looks behind the face value of a set of facts; understands some of the less obvious implications while using their knowledge and/or experience to understand evaluate and solve issues.

Fostering independence in Others (Level 3)- Delegates routine tasks to individuals or employees while demonstrating trust by recognizing and acknowledging that others have the skills and abilities necessary to achieve goals.  Supports others during transition of responsibility while monitoring to ensure tasks are completed successfully and provides feedback as appropriate.

Initiative (Level 3)-Thinks ahead and plans for contingencies and effectively prepares and organized resources and activities while making sure things are not left to chance by ensuring contingency plans are arranged to deal with last minute changes.  Anticipates and prepares for problems that may interfere with work or attainment of results.

Interpersonal Relations & Respect (Level 3) effectively uses empathy by genuinely seeing things from another person’s perspective.  Takes a careful read of the atmosphere to accurately anticipate how individuals and groups will react, and tailors their approach accordingly.  Determines and uses the best response to calm an irate, upset or agitated individual who may find themselves in a stressful situation and sincerely cares for what people are experiencing.  Consistently adjusts their behavior to enhance relationships and produces good results when working with others by displaying tact, cooperation, sensitivity and respect for the opinions and situations of others and their culture.

Resilience (Level 4)-They demonstrate ongoing commitment to complete routine tasks over the long term while managing their own stress accordingly.  They stick with all tasks despite meeting frequent and/or repeated rejection/frustration throughout the process.  They maintain positive demeanor and high levels of self-motivation whatever the circumstance while ensuring service providers, agencies and community partners continue to deliver the level of service agreed upon.



Must have a strong belief in Community Living-Fort Erie’s vision, as well as a strong understanding of Personal Outcome Measures and of the Agency’s Human Rights Statement.
Must possess good organizational and communication skills, both verbal and written.
Must possess time management skills, and ensure any required paperwork is submitted by deadlines.
Must have a professional and personable attitude in order to approach other professionals.
Must be fluent in the English language written and oral
Must possess basic computer skills.
Ability to be flexible and be able to prioritize as need arises.


Daily:   Sitting at a desk or table with some walking, standing, bending, stooping or carrying light objects.  Use of arms, hands or fingers in handling or manipulating objects.  Repeated crouching and stretching.  Operation of small appliances.

Occasionally: Unaided lifting of objects up to 30 lbs. (i.e. furniture/boxes).

Transferring individuals, support available if needed.

Able to perform emergency first aid up to and including CPR.


Duties of On Call/Relief in regard to Health & Safety include but are not limited to

-work in compliance with the provisions of the OHS Act and regulations

-use or wear equipment, protective devices or clothing that the employer requires

-report to Manager the absence or defect in any equipment or protective device of which the worker is aware

-report to the Manager any contravention of the OHS act or regulations or the existence of any hazard of which he or she knows

-bring forth any suggestions that would promote health and safety proactively within the work environment or within Community Living-Fort Erie

-be alert to health and safety dangers

-attend all scheduled training sessions

-assist in reducing lost time incidents

Work Hours: 
Variable / Casual
Education Requirements: 


Two years post secondary school diploma in Developmental Services field or equivalent related training and experience. Applicants may be considered if working toward their diploma/and or possess a combination of credits and experience applicable.

Experience Requirements: 

Valid Ontario drivers license-driving abstract may be required
Be able to obtain a current Niagara Regional Police Clearance Certificate with Vulnerable Sector clearance.  *Note a criminal record may affect your ability for employment with this Agency.

Additional Information: 

Along with cover letter and resume please submit a Community Living-Fort Erie application which can be found at and submit to [email protected]

Industry Sector: 
Health Care and Social Assistance