Technical Customer Service Representative


Concentrix announces increased wages and hiring wave in Niagara Falls
As our community grapples with COVID-19 and bad news coming from every angle, we’re excited to announce some good news!  Concentrix has increased wages for our local Customer Service Representative positions in Niagara Falls and is excited to fill 50 positions throughout April and May.  These roles will initially be training and working from home, then transitioning back to working onsite at our local site.  Join us for a defined career path with pay increases at each level, development opportunities and a dynamic work environment!  

Turn your customer service experience into a Full-Time Career @ Concentrix Niagara!

What we offer:

  • A positive culture committed to partnership and continuous improvement
  • Competitive pay + incentives
  • Advancement opportunities
  • Medical, Dental, and Vision benefits @ 3 months 
  • Paid training program – you bring the customer service, we’ll teach you the rest
  • Access to courses and training for continual learning and development
  • Great Workperks! Get discounts on tickets and other cool stuff

In this role, you will provide best in class customer service as you field incoming calls. You’ll answer questions and help out by problem-solving, troubleshooting and resolving issues.

Are you great at actively listening to customers, determining their needs and helping to resolve their issues effectively?

If you are helpful, detail-oriented, and enjoy solving problems Concentrix is the place for you.

Here you can work in a great team environment with encouraging managers and support staff that all used to be advisors, so they get it.

And if advancing in a company is what you’re looking for, we’ve got you covered there too. Over 90% of our support staff (which includes Trainers, Team Leaders and all Management) started their career with Concentrix by replying to a job ad just like this one.

We excel at Customer Service and offer GREAT perks for our employees!

Why not take a bold step and work with some of the best people around

Make Concentrix your stepping stone to the future

Does this sound like you?

  • High School Diploma or GED required
  • 6 months Customer Service Experience
  • Excellent communication skills
  • Typing speed minimum 35 wpm

Apply today and join a dynamic team 

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Concentrix is an equal opportunity employer and complies with all fair employment practices laws. We are committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants or other covered persons by co-workers, supervisors, managers, or third parties based on a person's race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, marital status and pregnancy or other protected status.

Concentrix welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process

Hiring Organization: 
Niagara Falls, ON
Base Salary: 
Work Hours: 
40-55 Hours/Weekly

[email protected] - Medical, Dental and Vision

Education Requirements: 

High School Diploma or GED required

Employment Type: 
Full Time
Job Types: 
Customer Service Representative
Industry Sector: 
Administrative and Support