We’re a diversified team of over 1800+ world-class hospitality professionals working in more than 150 unique business roles running numerous hotels, restaurants, unique retail, attractions and spa businesses under a 120- acre roof. We're also part of an even larger private North American hospitality enterprise which spans both Canada and the United States- and includes our 2 other Niagara Falls sister hotels - the Marriott Fallsview and Marriott on the Falls Hotels. And if that's not impressive enough to outline the wealth of career opportunities we can offer you - we even have our onsite brewery - the Niagara Brewing Company! We principally choose to operate our businesses in co-operation with some of the World’s most- respected and most- valued brands: Sheraton, Christienne Spa, Crowne Plaza, Massimo's, Rainforest Cafe, Hard Rock Cafe, Perkins, Hershey’s, Coca-Cola, Starbucks and Fallsview Indoor Waterpark – to name but a few. Many of our businesses are award winning & internationally- recognized as best in class: Sheraton Conference Centre, Hard Rock Cafe, Rainforest Cafe, Hershey, 4 Starbucks, and Perkins. Our Fallsview Indoor Waterpark is internationally recognized by the World Waterpark Association and TripAdvisor and we’re a previous winner of the Distinguished Hotelier of the Year Gold award for the Falls Avenue Resort. If you aspire to be part of a business that continually pushes itself for greatness and makes Niagara Falls even more unique.
What are you waiting for, apply now!!!
Reporting to the Guest Services Manager, this position is responsible for performing a variety of activities to ensure the smooth and efficient operation of the Waterpark's Guest Services Department.
Greet and welcome guests upon arrival, accepting payments for all guests' and posting miscellaneous charges as requested, issuing key to lockers and receive payment any other duties as assigned.
- Excellent interpersonal and communication skills when dealing with guests both internally and externally
- Demonstrate professional telephone manners
- Excellent organizational and time management skills and the ability to work under pressure
- Ability to work independently with minimal supervision as well as cooperatively within a team setting
- Must be able to stand and exert well-paced mobility
- Provide a high standard of customer service
- Attention to detail
- Related College Diploma or the equivalent in education and experience
Interested candidates please forward your resumes to: [email protected]
Please apply through our careers website (https://fallsavenuecareers.ca/job-opportunities/guest-service-agent-2/)