OPERATIONS SUPERVISOR At Michaels, we love helping people improve the places where they live and work by providing quality flooring products and services. Our many successes have led to an ever-growing customer base that we need help satisfying! If you’re passionate about providing exceptional customer service and leading people, we think you need to join the Michael’s Team! The Operations Supervisor will be primarily responsible for visiting both residential and commercial job sites to determine accurate quantity estimates and costing of materials while ensuring exceptional customer service and attention to detail. The role of Operations Supervisor will also be tasked with overseeing the showroom, managing employee performance and supporting staff.
Michael’s Carpets & Flooring
3770 Montrose Rd, Niagara Falls, ON L2H 3K3
Estimating • Visit both residential and commercial job sites to assess work areas to gain an understanding of the customers’ requirements and desires. • Review specification packages and determine material requirements (i.e. trims, accessories, installation methods etc.). • Generate accurate quantity estimates and costing for takeoffs of each relevant floor type and provide summaries. Enter the scope, quantities, pricing and markups into our excel spreadsheets. • Review and analyze cost estimates and material requirements to determine a final quote. • Must ensure that all approved project estimations are promptly given to the Orderer/Scheduler. Supervising the Showroom • Support staff by answering phone calls, attending to customer walk-ins, helping with cash and carry orders, maintaining the showroom and ensure all client projects are progressing as scheduled. • Exhibit exceptional customer service at all times. • Ensure day-to-day operations run smoothly and act as a liaison between the owners and employees. • Use communication as a tool to provide clarity, understanding, and direction to employees. Lead by example to build trust, promote employee engagement and improve productivity. • Monitor and manage employee performance and provide feedback.
The Credentials • 2+ years’ experience estimating required. • 3+ years’ experience with, and a proficient understanding of construction specifications and drawings required, as well as experience in residential and commercial applications (i.e. carpet, LVP/SPC, hardwood & laminate, tile, etc.). • 2+ years’ experience in a supervisory position required. The Knowledge, Skills & Abilities • General knowledge and understanding of the various construction trades and terminologies. • Ability to confidently oversee and manage the work of others to achieve superior results. • Exceptional customer service skills with the ability to communicate and negotiate effectively. • Ability to develop and maintain positive relationships to ensure client satisfaction and brand reputation. • Ability to multitask and problem-solve on site while always maintaining great attention to detail. • Proficiency in Microsoft Office applications (i.e. Excel, Word). • Flexibility to adapt as business demands and willingness to assume other duties/responsibilities.
Monday through Friday, plus weekends on a rotating basis. Evenings and some overtime hours may be required to accommodate business demands and position requirements.
OUR COMMITMENT TO YOU • A competitive salary. • Both autonomy and support – whether you’re on the road estimating or supervising the showroom, the success of our operations depends on your hard work, dedication and effective oversight, but we’re also here to support you as you grow with our team. • Opportunity for personal and professional development – build on your foundational knowledge of business operations and the flooring industry.
If you think your experience and career aspirations are aligned with this opportunity – please send your resume to [email protected] We are an equal opportunity employer and encourage applications from all qualified individuals. We are committed to providing a diverse and inclusive work environment where every employee feels valued and respected. Michael’s will provide reasonable accommodation in compliance with AODA when notified by a candidate that accommodation due to a disability is required for the interview process.