Customer Service Representative


#SitelStCatharines wants you! We are hiring permanent full-time Customer Service Reps to support a well-known mobility company.

This is an onsite position with the potential to temporarily work from home after training and transition. While working on site, the health and safety of our team is our highest priority. We have implemented the following:

All associates complete a daily Health and Wellness Survey prior to the start of their shift
Temperature Checks are required for all individuals entering the building
Masks are required in all common areas while onsite
Increased cleaning of all high touch surfaces is in effect


Hiring Organization: 
St. Catharines

What Are We Looking For in You?

WOW Customers over the phone, online chat, or email

Ability to multi-task and adapt to changes quickly  

Enthusiasm and a Be BOLD attitude with great customer service skills

A problem solver with keen attention to detail

A WORK Together approach with open communication, excellence in service, integrity, and accountability

Knows how to address customer concerns creatively and share feedback with other teammates

Build TRUST by working as a team member, as well as independently, with minimal supervision

Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied


Must Eligible to work in Canada
Must be able to commit to 40hrs per week
Must live within 50 km of St. Catharines, ON
Criminal Background check will be conducted as part of the hiring process
Minimum of 18 years of age

Base Salary: 
Work Hours: 
40hrs per week

What Should You Expect From Us?

Paid training from day one

Tons of growth opportunity (93% of our non-agent positions are filled internally)

A leadership team that hears your voice; we know that when we WORK Together we can accomplish so much more

Access to some pretty cool tools and resources

A feeling of accomplishment when you WOW Customers

Ongoing training designed to improve customer experience and business performance

Fun team environment where we work hard to Build TRUST every single day

But That’s Not All!

Here are a few more perks you’ll enjoy when you join the Sitel team:

Comprehensive Health Benefits Package for Full Time Regular (Health, Vision, Dental, plus more)
Strong Community Involvement
RRSP Contribution Package
Full-time shifts (40-44 hours/week - paid overtime after 44 hours/week)
Sitel Employee Discounts


Education Requirements: 

High school diploma or GED equivalent

Experience Requirements: 

1yr Experience with Customer Service

Employment Type: 
Full Time
Job Types: 
Customer Service Representative
Inbound Customer Service Associate
Industry Sector: 
Other Services