#SitelStCatharines wants you! We are hiring permanent full-time Customer Service Reps to support a well-known mobility company.
This is an onsite position with the potential to temporarily work from home after training and transition. While working on site, the health and safety of our team is our highest priority. We have implemented the following:
All associates complete a daily Health and Wellness Survey prior to the start of their shift
Temperature Checks are required for all individuals entering the building
Masks are required in all common areas while onsite
Increased cleaning of all high touch surfaces is in effect
What Are We Looking For in You?
WOW Customers over the phone, online chat, or email
Ability to multi-task and adapt to changes quickly
Enthusiasm and a Be BOLD attitude with great customer service skills
A problem solver with keen attention to detail
A WORK Together approach with open communication, excellence in service, integrity, and accountability
Knows how to address customer concerns creatively and share feedback with other teammates
Build TRUST by working as a team member, as well as independently, with minimal supervision
Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
Must Eligible to work in Canada
Must be able to commit to 40hrs per week
Must live within 50 km of St. Catharines, ON
Criminal Background check will be conducted as part of the hiring process
Minimum of 18 years of age
What Should You Expect From Us?
Paid training from day one
Tons of growth opportunity (93% of our non-agent positions are filled internally)
A leadership team that hears your voice; we know that when we WORK Together we can accomplish so much more
Access to some pretty cool tools and resources
A feeling of accomplishment when you WOW Customers
Ongoing training designed to improve customer experience and business performance
Fun team environment where we work hard to Build TRUST every single day
But That’s Not All!
Here are a few more perks you’ll enjoy when you join the Sitel team:
Comprehensive Health Benefits Package for Full Time Regular (Health, Vision, Dental, plus more)
Strong Community Involvement
RRSP Contribution Package
Full-time shifts (40-44 hours/week - paid overtime after 44 hours/week)
Sitel Employee Discounts
High school diploma or GED equivalent
1yr Experience with Customer Service
Please apply online at https://jobs.sitel.com/job/Virtual-Customer-Service-Representative-ON/66...