Customer Service Representative

Description: 
As Customer Service Representative you’ll provide valuable customer support and help small businesses succeed. You will take calls to support customers with how to use QuickBooks to its fullest potential and trouble shoot technical issues.    About Sitel Group®   As a leading global provider of customer experience (CX) products and solutions, Sitel Group® empowers brands to build stronger relationships with their customers by creating meaningful connections that boost brand value. With 160,000+ people around the globe – working from home or from one of our CX hubs – we securely connect best-loved brands with their customers over 8 million times every day in 50+ languages. Whether digital or voice-based, our solutions deliver a competitive edge across all customer touchpoints. Our award-winning culture is built on 40+ years of industry-leading experience and commitment to improving the employee experience.  
Hiring Organization: 
Sitel
Location: 
St Catharines, Ontsrio
Responsibilities: 
About The Job  Handle inbound service calls  Drive customer satisfaction through voice, chat, and/or email communications  Navigate through multiple systems  Ongoing training and skill development to drive your career growth
Qualifications: 
Equipment and Internet Requirements  Desktop Computer with Windows 10 (Apple/Mac, Tablets, Winbooks, Smart devices, Windows Mini PCs, Chromebook & Android systems are not compatible)  Dual monitors  4GB RAM or greater  i5 Processor or greater  Internet speed - 5.0 Mbps download speed and 3.0Mbps upload speed  ISP must be highly stable with no packet loss and latency under 150ms  Home Router with wired link to PCAbout You  You have strong communication skills, both verbal and written with intelligible English  You have the ability to multi-task  You are eager to advance your career with a reliable company  You can problem solve with a can-do attitude  You enjoy working with a team as well as independently  You are 18+ years of age   You have a high school diploma (higher education preferred)   You pass a criminal background check
Additional Information: 
    Learn more at www.sitel.com and connect with us on Facebook, LinkedIn and Twitter.   Please note that Sitel Teleservices Canada Inc. Headquarters is located in Ontario. Any other position would be a remote position. At Sitel, our talent is our strategic differentiator. By bringing a diversity of perspective through our people and ideas, we create an environment of support and learning where all of our differences are valued. Sitel is proud to be an Equal Opportunity workplace.