Inbound Customer Service/Sales and Technical Support/Sales - 50 Positions

Description: 

About Sitel St. Catharines:

Sitel is the largest call centre in St. Catharines, currently employing over 680 people. Our continued growth and success can be attributed to the strong group of people we have on our team. From our senior management to our front line customer service representatives you will find some of the hardest working and most knowledgeable people in the region. We have identified sound strategies for business and personal development which has allowed us to meet and exceed the expectations of our clients and build lifelong relationships with them and their customers.

 

Position Summary:

As an inbound customer service representative it is your job to be the voice of your client’s company. You will receive telephone calls and provide assistance with billing, technical support, collections and sales. You will follow established guidelines for customer service excellence in order to resolve the reason for the customer’s call and provide options for new services and solutions to suit the customer’s lifestyle.

 

 

Hiring Organization: 
Sitel
Location: 
333 Ontario St.
Responsibilities: 

Position Summary:

As an inbound customer service representative it is your job to be the voice of your client’s company. You will receive telephone calls and provide assistance with billing, technical support, collections and sales. You will follow established guidelines for customer service excellence in order to resolve the reason for the customer’s call and provide options for new services and solutions to suit the customer’s lifestyle.

 

What to Expect:

Upon hire you will attend a paid training course that will last anywhere from 2 to 4 weeks. When you have successfully completed training you will move into a transition phase where you will be provided support and coaching in order to learn to perform the duties of your role independently for 8 hours per shift. Every 3 months you will be assigned a schedule of your choosing based on your performance. Additionally you may receive merit increases based on your performance. If you are interested we also offer extensive management training courses which you can apply for once you have demonstrated success in your role.

Qualifications: 

Prerequisites:

Demonstrated customer service skills

Schedule flexibility

Reliability

Knowledge of computers and ability to navigate between several screens in a timely fashion while entering accurate and detailed information

Ability to quickly adapt to changing work environment

Effective interpersonal skills and ability to work with a team

Positive attitude and willingness to exceed performance requirements

High school diploma or equivalent

Base Salary: 
$11.75 to $12.50 per hour (varies by campaign)
Benefits: 

Full time (40-44hrs/week) permanent positions with medical benefits after 90 days, vision and dental benefits after 180 days.

Unlimited sales or collections bonus potential. (varies by client)

Schedules reviewed and assigned based on performance every 90 days

Management training programs

Merit increases based on performance at 6 months and 1 year

Community and charity involvement

Education Requirements: 

High school diploma or equivalent

Experience Requirements: 

N/A

Employment Type: 
Full Time
Additional Information: 

It is often said that it is not the work you do but who you do the work with that makes a job enjoyable. The best place to work is one that allows you to learn new skills, make new lifelong friends and get involved in community activities. That is Sitel St. Catharines.

A criminal background check will be conducted throughout the hiring process.

 

Our recruiting area is open from 9am to 4:30pm, Monday through Friday. You are welcome come in and apply in person! You could get an on the spot interview!

 

We wish to thank all applicants for their interest and effort in applying for this position, however; only candidates selected for interviews will be contacted.

Job Types: 
Customer Service Representative