Client Relations

Description: 
This role supports our client's self-service advertising customer base through chat, email and phone support. Looking for candidates with Facebook, Twitter, Instagram, Snapchat and other social media experience. Customer Service (Call center) experience preferred. The candidate will help support and expand self-serve advertising customer base. They will also need to demonstrate the value of social media advertising solutions and provide support for all self service products. The team will perform chat, email and phone support for small and medium companies from North America that advertise online. They will provide product and basic tool support to improve their experience and drive higher spend.
Hiring Organization: 
Top Notch Employment Services
Location: 
St. Catharines, Ontario
Responsibilities: 
• Support and expand social media self-serve advertising customer base • Demonstrate the value of advertising solutions and provide support for all self-service products to improve their experience • Receive and log internal and/or external customer problem/request/issues ensuring accurate documentation • Perform troubleshooting/problem identification following defined procedures to resolve correctly • Develop and maintain knowledge of advertiser -specific business environment • Perform follow-ups on incidents with advertiser to ensure customer satisfaction
Qualifications: 
• HS Diploma or GED Min 1-yr customer service • Familiarity with online advertising products • Superior communication skills • Ability to work all shifts as required (including holidays) • PC skills and keyboarding skills • Experience using social media Professional Skill Requirements • Flexible and quick learners, able to adapt to continuously evolving needs of both the business and the customer • Self-driven with attention to detail and follow through strong analytical and decision making skills that demonstrate good judgment • High level of professional customer service skills solutions mindset, helping nature, passion for the customer and customer experience • Demonstrate speed, agility, critical thinking, and problem solving skills in their work • Ability to ramp up quickly • Ability to multitask and work under pressure • Uses knowledge base and a sensible business approach to confidently make decisions • Superior communication skills verbal, written, and listening skills
Base Salary: 
$16.00 per hour
Work Hours: 
Client requires our contractors to work over the weekend and public holidays if their name gets on the roster. The hours of operation for the center is 24 hours a day 7 days a week so contractors must be available to be scheduled at any time during this p
Benefits: 
• Free onsite parking • Spacious work stations with updated technology platforms and equipment • Supportive environment to assist with individual success • Complimentary coffee, tea and hot chocolate bar • A sense of community! We pride ourselves on our inclusive, open, and engaging work environment
Employment Type: 
Full Time
Additional Information: 
12 months contract with possibility of extension. Interested candidates please send your resume to [email protected] Positions start August 24, 2020
Job Types: 
Customer Service Representative
Industry Sector: 
Other Services