A WeFix technician is the ‘face’ of our company. Whether it’s interacting with the end customer at their home or place of work, driving WeFix’s unique mobile service centre courteously around bustling streets, or working in a retail store supporting walk-in repairs, you are representing WeFix at all times
On-Site Tech City GTA, Barrie, Cambridge, Hamilton, London, Ottawa Mobile Tech City GTA, Barrie, Cambridge, Hamilton, St. Catherines, Niagara Falls, London, Ottawa
When it comes to the device itself, it goes without saying that it’s probably one of the customer’s most important items and therefore must be treated as such. As a WeFix accredited technician you are responsible for troubleshooting and repairing a customers’ device accurately, efficiently and to the very highest of standards to ensure a best in class customer experience every time. ESSENTIAL RESPONSIBILITIES (mobile and walk-in repair): • Using WeFix systems, ensure you attend all customer repair bookings on time and within the confirmed appointment timeslot having collected daily parts required first. • Meet and greet customers (mobile and FOH) and complete all inbound quality control procedures. • Complete all repairs within pre-defined timeframe. • Complete all outbound quality control procedures. • Complete all system-based administration procedures before returning a device to the customer and progressing to next appointment. • Return all unused parts and/or salvage to appropriate drop-off point daily as required by the business. • Be fully aware and closely monitor your own performance in line with company values, service levels and key performance indicators. • Ensure that you, the mobile workshop or workbench and surrounding area are always presentable and maintained to a high standard. • Oversee vehicle condition and escalate any maintenance required to WeFix head office. • Check tools and equipment are all present, correct and in good condition. • Keep customers proactively informed of any delays or problems. • Complete regular stocktakes and ensure that stock is securely held, and salvage returned to WeFix head office. • Seek opportunities for business improvements and raise these to the relevant stakeholders. • Actively collect feedback and referrals from customers. • Proactively promote the WeFix service to attract new customers as required by the business e.g. leaflet distribution, MNO retail store engagement, local social media/online activity and parking in a prominent position when idle.
Requirements/Skills Previous repair experience with diagnostics and troubleshooting is a must • Ability to use specific hand tools and soldering tools • Ability to read schematics • Comfortable dealing directly with customers • Strong oral and written communication skills • Microsoft office skills are an asset • Demonstrated problem solving and analytical skills • Strong attention to detail, accurate, thorough and timely • Highly flexible and adaptable to change, able to work self-directed • Technician certification through a recognized OEM is a strong asset • Ability to work in an environment that requires some tasks to be performed while seated and others while standing • Must be able to within a retail shift schedule supporting operations that may include weekends and holidays EDUCATION: College diploma or equivalent experience sufficient to meet job requirements
Interested candidates please forward resumes to: [email protected]