How to apply for Ontario Works / Emergency Assistance:

New Applicants for Ontario Works / Emergency Assistance: 1. Complete the initial assessment through the online application or by telephone: Online application (www.mcss.gov.on.ca/en/mcss/programs/social/apply_online.aspx) Or Telephone - Intake Line 905-641-9230 1-866-627-1110 (West Niagara) Basic information will be collected and can take up to 30 minutes. 2. A staff member will contact the applicant within 4 business days to complete an eligibility assessment over the telephone.