Complex Case Worker
Niagara Falls Community Health Centre
About Us:
At the Niagara Falls Community Health Centre (NFCHC), we are more than just a healthcare facility; we are a community hub dedicated to improving the lives of those who face barriers to care. Our innovative, diverse, and inclusive team strives to provide holistic, upstream healthcare to our local community. We believe in fostering a supportive work environment that prioritizes work-life balance, professional growth, and employee well-being.
Job Location
Niagara Falls, Ontario
Responsibilities
• Provide care coordination and supports to clients referred internally and externally utilizing a variety of methods.
• Assist Clinical Team with expedient completion of a variety of assessments and forms (i.e. ODSP)
• Assist with the Client Concern process by ensuring there is follow-up and agreed upon actions are completed.
• Provide guidance and direction to other CHC counsellors on caseloads and overall counselling protocol.
• Assist clients to meet identified needs and actively lead and participate in their care plans. This includes referring clients to other social services or supporting clients in utilizing community resources including legal, medical care, financial assistance, housing, employment, transportation, day care, and other services.
Qualifications
What We’re Looking For:
• Certification and membership in good standing within a regulatory college (i.e. Social Work, Occupational Therapy, Nursing, etc.)
• Working knowledge of coordination of client care
• Experience in working in a community health setting would be an asset
• Certifications relevant to target clientele (addictions, acute and complex care) also an asset
• Experience working with people who are marginalized, socially isolated, living in poverty, and with complex physical and mental health needs, including newcomers and refugees, senior citizens, youth, individuals and families with low incomes, and people experiencing homelessness.
• Excellent clinical, communication, and problem-solving skills
• Proficiency in the use of EMR systems to follow established protocols and maintain accurate and timely documentation
• Commitment to continuous learning and professional growth.
• Ability to work flexible hours.
• Valid Ontario Driver’s License and access to a reliable vehicle.
Additional Requirements:
• Police Reference Check.
Base Salary
$61,653 - $74,148 + HOOP pension, and other benefits listed below
Work Hours
Full-time, 37.5 hours/week
Benefits
HOOPP Pension: Secure your future with our comprehensive pension plan.
• Employer-Paid Benefits: Enjoy fully funded health and dental benefits.
• Health and Wellness Fund: Invest in your well-being with our dedicated fund.
• Professional Development Fund: Continuous learning and development opportunities with our dedicated fund.
• Flexible Paid Time Off: Achieve work-life balance with our flexible PTO options.
Join Us and Make a Difference:
At NFCHC, your work will have a profound impact on the lives of our clients and the community. If you are a compassionate, dedicated healthcare professional seeking to work in a supportive and dynamic environment, we would love to hear from you.
To Apply:
Please send your resume and cover letter to hr@nfchc.ca. We are committed to accommodating applicants with disabilities as part of our recruitment process. If you require an accommodation, please let us know.