Organization: Ministry of Labour, Immigration, Training and Skills Development Division: Health and Safety Contact Centre

Organization: Ministry of Labour, Immigration, Training and Skills Development
Division: Health and Safety Contact Centre
City: Hamilton
Language of Position(s): English
Job Term: 2 Temporary assignments/contracts up to 12 months with possibility of extension
Job Code: 09OAD - Office Administration 09
Salary: $28.14 - $32.82 Per Hour*

Posting Status: Open Targeted
Job ID: 225114

**Please ensure you follow the instructions on how to apply below!

Ready to take your contact center or customer service experience to the next level?

What we offer:
The Health and Safety Contact Centre provides classroom training and mentorship that will help you be successful in the role.

About the job:
This position provides health and safety legislation and information to workers, employers, members of the public on the Occupational Health and Safety Act and regulations.

Learn about the Occupational Health and Safety Act

Job Location

Hamilton, Ontario

Qualifications

What you bring to the team:
• critical thinking and comprehension skills to provide callers information on their legislative rights and obligations regarding the Occupational Health and Safety Act and all regulations under the Act
• problem solving and telephone communication skills to listen and understand complex issues and communicate accurate information on workplace incidents and other reportable occurrences for field response
• service delivery excellence with a high degree of professionalism and empathetic communication, especially to callers under stress

How do I qualify?
Communication and Telephone Customer Service Skills:
• proven comprehension and communication skills to provide accurate and complete information to a variety of stakeholders (i.e., workers, employers, members of the public etc.)
• experience in role(s) requiring accuracy and attention to detail addressing complex issues
• knowledge of call management techniques in a contact /call centre environment
• listening, comprehension, interviewing and probing skills to obtain accurate and complete information
• ability to break down complex problems and respond logically
• proven communication skills to document and convey pertinent information
• proven ability to maintain professionalism and continue communication when responding to sensitive, difficult calls/complaints.
Other Valuable Skills:
• experience interpreting and explaining complex information (i.e. legislation, regulations, policies and practices etc.) to a variety of audiences
• research, analytical and problem-solving skills as it relates to customer service and the ability to assess and document complaints accurately
• ability to perform under pressure in a demanding work environment
• demonstrated experience using various tools and software to manage/track customer interactions and prepare documents

Base Salary

$28.14 - $32.82 Per Hour

Work Hours

12 months with possibility of extension

Apply Now
Posted:

OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism:

We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.
We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions.
Visit the OPS Anti-Racism Policy and the OPS Diversity and Inclusion Blueprint pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.
We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario’s Human Rights Code. Refer to the “How to apply” section if you require a disability-related accommodation.

Please be advised that the results of this competition may be used to form an eligibility list of qualified candidates to potentially fill future vacancies represented by the Ontario Public Service Employees Union (OPSEU). In accordance with the Collective Agreement, eligibility lists are shared with OPSEU representatives. By applying to this competition, you are providing consent that your name may be shared with OPSEU representatives.

All external applicants (including former employees of the Ontario Public Service) applying to a competition in a ministry or Commission public body must disclose (either in the cover letter or resume) previous employment with the Ontario Public Service. Disclosure must include positions held, dates of employment and any active restrictions as applicable from being rehired by the Ontario Public Service. Active restrictions can include time and/or ministry-specific restrictions currently in force, and may preclude a former employee from being offered a position with the Ontario Public Service for a specific time period (e.g. one year), or from being offered a position with a specific ministry (either for a pre-determined time period or indefinitely). The circumstances around an employee’s exit will be considered prior to an offer of employment.

Remember:  The deadline to apply is Friday, January 24, 2025 11:59 pm EST.

Late applications will not be accepted.

We thank you for your interest. Only those selected for further screening, or an interview will be contacted.

The Ontario Public Service is an inclusive employer.


Accommodation is available under the Ontario’s Human Rights Code