General Manager, Attractions

Niagara Clifton Group

Position Location:
4943 Clifton Hill, Niagara Falls, ON L2G 3N5
Position Reports to: Director of Operations

40 hours/week; position requires flexibility to work evenings, weekends and holidays as required to meet business and operational needs.
Salary:$67,500 - $85,000
Vacancy Details: One existing vacancy
Energetic, guest-focused, and love creating memorable experiences? We want to work with you!
ABOUT US
The Niagara Clifton Group is comprised of several attractions, restaurants, retail locations, and accommodation options all located on Clifton Hill, Niagara Falls. Clifton Hill is an exciting place to work and is one of the world’s premier tourist destinations.
Celebrating over 100 years in business, the Niagara Clifton Group recognizes that its long history of outstanding hospitality and service has been a result of its team members. We welcome all who visit and encourage everyone to shop, dine, stay, and play!

Job Location

4943 Clifton Hill, Niagara Falls, ON L2G 3N5

Responsibilities

POSITION SUMMARY
The Attractions General Manager is a key position overseeing the daily operation, sales performance, safety, presentation standards and overall guest experience of all of the Niagara Clifton Group’s attractions, from mirror and laser mazes to a haunted house, fun house, indoor playland, mini-putt and gemstone mining. The Attractions General Manager provides leadership and guidance to attractions team members, supervisors and assistant managers. This position is vital to the organization’s continued success, playing a pivotal role in shaping memorable experiences for customers and guests.
KEY RESPONSIBILITIES
•
Oversee the daily operation of all attractions, ensuring safety, cleanliness, and operational efficiency, including overseeing opening and closing procedures, inspections and operational checklists.
•
Monitor attraction performance and guest flow to minimize wait times and maximize capacity.
•
Recruit, train, schedule, supervise and manage attractions team members, supervisors and assistant managers, and plan staffing levels to align with business needs, accounting for peak and off-peak periods.
•
Provide coaching, performance feedback and ongoing employee development, and address performance concerns through appropriate follow-up while fostering a positive, engaging, team-oriented environment.
•
Lead by example in a culture built on our CORE values – team and teamwork, positivity and inclusivity, family fun, and being valued.
•
Maintain an effective floor presence, monitoring guest satisfaction, responding professionally to guest questions, concerns and complaints, and implement improvements or guest recovery steps as required.
• Coach and motivate attractions teams to process guest sales efficiently and accurately and to consistently
achieve departmental sales and combo targets.
• Enforce all safety policies, emergency procedures and operating protocols, conduct and document regular
safety inspections, and investigate and document accidents or incidents as appropriate.
• Support compliance with health and safety legislation, including AODA, WHMIS, SDS binder requirements
and supervisor obligations under the Occupational Health and Safety Act.
• Maintain inventory of attractions supplies, equipment, first aid kits and general operational supplies, and
coordinate timely follow-up on deficiencies, safety concerns and equipment issues with IT and
Maintenance departments.
• Coordinate point-of-sale system administration and updates, including sales points, departments,
categories, items, specials, ticket programs, discounts, reporting and team member sales accounts.
• Assist in developing operating budgets, monitor labour costs and scheduling efficiency, approve payroll
accurately and allocate labour by business unit based on hours of operation, preparing operational reports
and identifying areas for improvement.
• Maintain accountability for cash floats, petty cash, the department safe, keys, department property, comp
passes and ticket stock, investigating shortages or overages and coaching and training team members as
required.
• Support promotional events, seasonal attractions and special programming, collaborate with management
on new attraction ideas and guest engagement initiatives, and review and respond to online guest reviews
and feedback, escalating trends or service concerns as required.
• Carry out additional duties as requested by senior management to support overall operations.

Qualifications

Minimum 5 years of management experience in hospitality, tourism, attractions, retail or food service,
directing work, training and educating team members, required.
• Minimum 2 years managing salaried supervisors or assistant managers in high-volume, guest-facing
operation, with accountability for service standards, required.
• Minimum 2 years of demonstrated financial accountability, including controlling revenue and expenses,
labour cost management and contributing to operating budgets, required.
• Working knowledge of payroll and point-of-sale systems, required.
• Post-secondary diploma or degree in a related field preferred, or equivalent experience, required.
• First Aid/CPR certification required, or to be obtained within 90 days of hire, required.
• Ability to work a schedule that includes days, evenings, weekends and holidays, and extended hours during
peak seasonal periods, required.
• Must be legally entitled to work in Canada.
KEY CANDIDATE COMPETENCIES
• Strong leadership and team-building skills, with the ability to coach, develop and motivate large teams.
• Excellent conflict resolution and de-escalation skills.
• Strong organizational, planning and analytical skills.
• Excellent verbal and written communication skills.
• Solid judgement and problem-solving skills.
• High attention to detail and accuracy in preparing and reviewing reports.
• Tech-savvy and comfortable learning new systems or software applications.
• Strong client service skills with courteous, diplomatic and professional demeanor.
• Working knowledge of supervisor obligations under the Occupational Health and Safety Act, WHMIS,
AODA and safe work practices.

Base Salary

$67,500 - $85,000

Work Hours

40 hours/week; position requires flexibility to work evenings, weekends and holidays as required to meet business and operational needs.

Benefits

OUR EMPLOYEE PROMISE
• Health Benefits.
• Employee discounts.
• A supportive, friendly, and dedicated team environment.
• Varied and engaging work – every day is different!

HOW TO APPLY
If you think your experience, skills and career aspirations are aligned with this opportunity – please send your
resume to [email protected] with “General Manager, Attractions” in the subject line.
We are an equal opportunity employer and encourage applications from all qualified individuals. We are
committed to providing a safe, healthy, and inclusive work environment where every employee feels valued and
respected. We will consider accessibility accommodations to applicants upon reque