CAA Niagara

We are seeking a dynamic HR leader to join our Executive Leadership Team as Vice President, Human Resources – a critical role shaping our business, human resources and culture strategy, driving performance and fostering a high-impact, purpose-driven workplace.

ABOUT US
CAA Niagara is a proud Niagara Region employer, that strives on delivering rewarding experiences and enhancing the lives of our community. For over one hundred years, we have been a staple within our community, providing such services as emergency roadside assistance, travel services, insurance coverage, membership and rewards savings; continually growing our suite of relevant services and products. A true community partner, we could not be here without our over 160,000 members across Niagara, allowing us to focus on earning your continued trust, every day.

Job Location

3271 Schmon Pkwy, Thorold, ON L2V 4Y6

Responsibilities

KEY RESPONSIBILITIES
Strategic Leadership
• Act as a partner to Executive Leadership Team, offering insight and guidance on organizational design, talent planning and workforce effectiveness.
• Provide leadership in shaping and executing the HR strategy to drive organizational success, ensuring alignment with business vision and objectives.
• Collaborate with senior leaders across all functions to build leadership capacity, foster alignment and ensure HR strategies support organizational priorities.
• Proactively anticipate and assess needs, gaps and challenges, developing solutions to address risks and opportunities.
• Provide thoughtful counsel on complex HR and organizational matters, balancing strategic priorities with risk management and operational excellence.
Talent Strategy
• Design and implement a talent strategy aimed at attracting, developing and retaining talent, in alignment with organization’s long-term objectives.
• Lead workforce planning initiatives to ensure the right capabilities and skills are in place to meet organizational demands, addressing gaps expediently.
• Oversee succession planning to build strong pipeline of leadership and talent across all levels of the organization.
• Drive leadership development to enhance managerial capacity and effectiveness.
• Foster a culture of continuous learning and capacity building by developing programs that enhance employee competencies.
HR Operations, Compliance & Risk Management
• Oversee the development, implementation and continuous improvement of all HR policies, procedures and systems, ensuring efficiency.
• Ensure compliance with all applicable employment legislation, regulations and industry standards.
• Ensure compliance with Health & Safety (H&S) legislation by developing, implementing and continuously monitoring H&S policies, procedures and training programs.
• Proactively identify and address HR-related legislative and regulatory risks.
• Lead the administration of core HR functions to support seamless service delivery.
• Drive data accuracy, reporting and analytics to support informed decision-making and improvement.
• Partner with internal and external stakeholders to uphold high standards of ethics, privacy and confidentiality in all HR processes.
Culture, Engagement & Employee Experience
• Promote a purpose-driven, inclusive and high-performance culture that aligns with the organization’s values and vision.
• Develop and lead initiatives to foster employee engagement, motivation and belonging.
• Design and implement strategies to enhance the overall employee experience, from onboarding to offboarding.
• Partner with leaders to build and sustain a workplace environment that supports open communication, collaboration and safety.
• Utilize employee feedback and other data to identify areas for improvement.
• Promote diversity, equity and inclusion (DEI) and belonging as foundational elements of the workplace culture, embedding these principles into policies, programs and leadership practices.
• Recognize and reward the contributions of employees, reinforcing desired behaviours and organizational values.
Organizational Agility & Change Management
• Lead initiatives that enhance the organization’s ability to rapidly adapt to changing market conditions, business priorities and workforce dynamics.
• Design and implement change management strategies to facilitate smooth transitions during times of change.
• Equip employees with the tools, training and support they need to efficiently and effectively navigate change.
• Collaborate across functions to identify barriers to agility and develop solutions that promote flexibility, innovation and continuous improvement.
• Monitor and assess the impact of change, leveraging feedback and data to refine approaches.
• Foster a culture of adaptability as a core competency embedded throughout the organization.

Qualifications

• Eight plus (8+) years of progressive experience in HR or talent leadership, required, within purpose-driven or member-focused organizations, preferred.
• Proven success in aligning HR strategy with business goals and leading organizational transformation, required.
• CHRL designation, required. CHRE designation, an asset.
KEY CANDIDATE COMPETENCIES
• Exceptional communication and relationship-building skills.
• Proven ability to develop and execute strategic HR initiatives that align with organizational goals.
• Proven ability to drive organizational change and build agility in complex environments.
• Demonstrated ability to foster an inclusive, engaging and high-performing workplace culture.
• Commitment to continuous learning and improvement.
• Strong problem-solving skills.
• Strong ethical standards and the ability to lead with integrity, ensuring compliance with safety protocols and policies.

Base Salary

TBD

Benefits

OUR EMPLOYEE PROMISE
• Group benefits, 100% employer paid
• Robust pension plan
• Paid personal hours

Apply by Email
Posted:

HOW TO APPLY
If you think your experience, skills and career aspirations are aligned with this opportunity – please send your resume to careers@hroffsite.ca with “CAA Niagara – VP, Human Resources” in the subject line.
We are an equal opportunity employer and encourage applications from all qualified individuals. We are committed to providing a safe, healthy, and inclusive work environment where every employee feels valued and respected. We will consider accessibility accommodations to applicants upon request.