Ministry of Public and Business Service Delivery and Procurement - ServiceOntario

Embrace the excitement of meeting people in your community where every day brings new faces.

What we offer:
ServiceOntario offers a training program that will help you be successful in the role. Join our team in London, where you will be supported to delivering fast and friendly services.

About the job:
• Learn about the Customer Service Representative role

Please Note:
• These positions are on-call as required working anywhere from 0 - 36.25 hours per week
• Hours of work are from Monday – Friday 9:00am – 9:00pm & Saturday 9:00am – 5:00pm
• You may be required to travel and support other ServiceOntario locations

Posting Status: Open
Job ID: 223797

OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism:

We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.

We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions.

Visit the OPS Anti-Racism Policy and the OPS Diversity and Inclusion Blueprint pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.

We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's Human Rights Code. Refer to the "How to apply" section if you require a disability-related accommodation.

Additional Information
Address: 100 Dundas St, London, West Region, Criminal Record Check
Compensation Group: Ontario Public Service Employees Union
Category: Customer and Client Services
Posted on: Tuesday, December 3, 2024
• This ad is also available in French.
• In accordance with the Ontario Public Service (OPS), Employment Screening Checks Policy (ESCP), the top candidate(s) may be required to undergo a security screening check. Refer to the above to determine the screening checks that are required for this position.

Required security screening checks along with your written consent, will be sent to the Transition and Security Office (TSO), Corporate Talent Programs Branch, Talent and Leadership Division to evaluate the results. If applicable, the TSO, with your written consent, will request and obtain any additional employment screening checks that were not obtained directly by you.

A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position. The employment screening check(s) will only be reviewed and evaluated by the TSO for the purpose of making a security clearance decision. The details of an individual's employment screening check(s) will be considered in specific relation to the duties and responsibilities of the position being filled. Employment screening check records will be maintained by the TSO and kept strictly confidential.
• • Entry level applicants may be hired at the Customer Service Representative 2 Training (CSR - 2T) level;
• Starting salary for the CSR - 2T level: $27.02 per hour.
• N-MG-223797/24
How to apply:
1. You must apply online.
2. Your cover letter and resume combined should not exceed five (5) pages. For tips and tools on how to write a concise cover letter and resume, review the Writing a Cover Letter and Resume: Tips, Tools and Resources.
3. Customize your cover letter and resume to the qualifications listed on the job ad. Using concrete examples, you must show how you demonstrated the requirements for this job. We rely on the information you provide to us.
4. Read the job description to make sure you understand this job.
5. OPS employees are required to quote their WIN EMPLOYEE ID number when applying.
6. If you require a disability related accommodation in order to participate in the recruitment process, please Contact Us to provide your contact information. Recruitment services team will contact you within 48 hours.
Please be advised that the results of this competition may be used to form an eligibility list of qualified candidates to potentially fill future vacancies represented by the Ontario Public Service Employees Union (OPSEU). In accordance with the Collective Agreement, eligibility lists are shared with OPSEU representatives. By applying to this competition, you are providing consent that your name may be shared with OPSEU representatives.
All external applicants (including former employees of the Ontario Public Service) applying to a competition in a ministry or Commission public body must disclose (either in the cover letter or resume) previous employment with the Ontario Public Service. Disclosure must include positions held, dates of employment and any active restrictions as applicable from being rehired by the Ontario Public Service. Active restrictions can include time and/or ministry-specific restrictions currently in force, and may preclude a former employee from being offered a position with the Ontario Public Service for a specific time period (e.g. one year), or from being offered a position with a specific ministry (either for a pre-determined time period or indefinitely). The circumstances around an employee's exit will be considered prior to an offer of employment.

Remember: The deadline to apply is Tuesday, December 17, 2024 11:59 pm EST. Late applications will not be accepted.

We thank you for your interest. Only those selected for further screening or an interview will be contacted.

The Ontario Public Service is an inclusive employer.
Accommodation is available under the Ontario's Human Rights Code .

Job Location

London, Ontario

Responsibilities

What can I expect to do in this role?
• greet and assist customers with a friendly smile
• process applications and renewals
• provide information about government services
• collect payments and issue receipts
• resolve customer inquiries
• stay current on policies and proceeds

Qualifications

How do I qualify?
Mandatory:
• For the bilingual positions only: you must possess oral French language skills at the advanced level and your proficiency level will be confirmed before hire
• Must possess a valid class “G” driver's licence to travel to remote ServiceOntario locations

What you bring to the team:

•Customer focus to independently assess situations, provide optimum service, explain information, and meet customer needs, ensuring a positive experience while supporting the overall team.
•Thinking skills to probe for information, assess situations, and take appropriate actions.
•Computer proficiency and ability to use Microsoft Office, database programs, and operation of specialized equipment.
•Effective communication to explain guidelines and procedures, write concise correspondence, apply empathy and patience to meet customer needs.
•Team collaboration to work well with colleagues in a team environment.

Don't meet every qualification?

If you are excited to work for ServiceOntario but don't think you meet all the criteria, please still consider applying.
These on-call contracts offer:
• options for group health, dental, life and disability benefits
• free Employee and Family Assistance Program, which provides confidential counseling services

Discover careers with ServiceOntario

Base Salary

$28.81 - $33.40 Per Hour*

Work Hours

Monday – Friday 9:00am – 9:00pm & Saturday 9:00am – 5:00pm

Apply Now
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