Organization: Ministry of Public and Business Service Delivery and Procurement Division: GovTechON - Infrastructure Technology Services - OPS Service Centre - Business Services

Language of Position(s): English
Job Term: 5 Temporary assignments/contracts up to 12 months with possibility of extension
Job Code: 17154 - Systems Officer 2
Salary: $1,263.08 - $1,548.88 Per week*

Posting Status: Open Targeted
Job ID: 228033
Fast-paced. Team-oriented. Results-driven…does this sound like you? If so, turn it into a career with us!

Who we are:
The Process and Operations Branch, Ontario Public Service (OPS), provides front-line support by phone, email and live chat, to keep government programs running smoothly.

What we offer:
• We offer orientation and business training, guiding you through each line of business to set you up for success.
• Depending on the successful candidate the position can work from any of the posted work locations.

Job Location

City: Guelph, Kingston, London, North Bay, Oshawa, Peterborough, St Catharines, Toronto

Responsibilities

About the job
You will:
• advise on requirements and procedures for HR, finance, purchasing, and corporate support transactions.
• provide front-line technical support for business applications related to purchasing, finance, and HR.
• troubleshoot issues, resolve problems, and prepare reports.
• process service orders promptly and efficiently.
• support the development of new programs and systems.

Qualifications

What you bring to the team
Technical expertise to:
• apply directives, policies, and procedures for corporate support programs (HR, finance, purchasing) to assess inquiries and resolve issues
• learn and use application software for payroll, HR, and finance systems
• understand computer systems, operating systems, LAN/WAN, telecommunications networks, diagnostic/security software, and recovery procedures to resolve technical issues
Customer support & communication skills to:
• collaborate effectively in a team and provide client support.
• apply customer service principles and techniques in a client-focused environment.
• communicate complex business processes clearly in both verbal and written formats.
Problem-solving & thinking skills to:
• research and adapt to new business lines to support customers and troubleshoot issues.
• analyze and resolve software and system problems related to corporate support programs.
• independently address customer inquiries on programs, policies, and procedures.

The Ontario Public Service is one of Ontario's largest employers. Employees work for 29 ministries, with offices in more than 70 cities across the province.

Benefits

The OPS offer:
• a career that can grow across ministries and job functions
• options for health, life, and disability insurance
• flexible work arrangements
• collegial and professional work culture
• on-the-job training to support your success in the role

Apply Now
Posted:

The Ministry of Public and Business Service Delivery and Procurement is actively recruiting for a Customer Service Agent in Guelph, Kingston, London, North Bay, Oshawa, Peterborough, St Catharines, and Toronto.
this position
If you know of any qualified individuals you think would be interested in this position, please feel free to forward the attached job advertisement.
The role was posted Monday, March 24, 2025 and will close on Wednesday, April 2, 2025. Late applications will not be accepted.
PLEASE NOTE: All of the job information can be found on the job ad and to apply applicants will have to go online at www.gojobs.gov.on.ca and you must enter the JOB ID# 228033 in the search field to locate and apply to the competition.
The job ad can be found at the follow link: Ontario Public Service Careers – Job Preview, and it contains step by step instructions on how to apply. The Ontario Public Service has a unique process and so we would also ask that you review the “OPS Resume preparation Guide” and ensure you clearly demonstrate how your skills, knowledge and abilities relate to the qualifications listed in the job ad.
Please ensure cover letters and resumes are submitted as one document and are not longer than 5 pages.